Technical Support Engineer (RVM)

Location: Kallang Bahru, Singapore; onsite, full-time

Salary: SGD 4,000–5,000 per month

Company

hirify.global develops technology-led collection and sorting systems for the circular economy across the food, recycling, and mining industries.

What you will do

• Support installation, configuration, troubleshooting, and technical follow-up for hirify.global reverse vending machine products.
• Prepare fault documentation, manage service desk cases, and collaborate with R&D teams in China to resolve technical issues.
• Analyze machine data, service trends, recognition performance, and operational KPIs to identify root causes and improvement opportunities.
• Prepare user guides, checklists, training materials, technical instructions, and incident reports.
• Support machine deployments, pilot installations, product introductions, and knowledge sharing with technicians and service teams.
• Follow hirify.global SAFE standards, local HSE requirements, and incident and hazard reporting procedures.

Requirements

• Diploma or bachelor's degree in engineering, mechatronics, electronics, mechanical engineering, or a related discipline.
• Basic technical understanding and a structured, hands-on approach to problem-solving.
• Strong communication skills and the ability to explain technical concepts clearly.
• Strong written and spoken English and Mandarin are required.
• Fresh graduates and candidates with 1–2 years of relevant technical, engineering, service, or product support experience are encouraged to apply.
• Customer-focused, well-organized, safety-conscious, and able to produce clear technical documentation and reports.

Nice to have

• Experience in technical support, field service, equipment maintenance, industrial automation, or related industries.

Culture & Benefits

• Structured training, coaching, and hands-on experience to develop into a local product expert.
• Three-month probation period.
• Immediate position availability.

Hiring process

• Submit a cover letter explaining motivation for the role, interest in hirify.global, and expected contribution.