Senior Customer Relations Specialist, PSA

Location: Plano, Texas, United States; onsite in the office five days per week

Hourly rate: $23–$28 per hour

Company

hirify.global provides authentication, grading, vaulting, and sales services for collectibles, including trading cards, autographs, comic books, coins, video games, tickets, and memorabilia. PSA is its trading card authentication and grading business.

What you will do

• Resolve customer queries by clarifying issues, investigating causes, and explaining appropriate solutions.
• Process customer account adjustments and maintain accurate records.
• Investigate and process customer claims, including shipping and handling matters.
• Provide complete and accurate information in accordance with department protocols.
• Collaborate with Operations and other departments to resolve customer issues.
• Escalate unresolved matters to the appropriate lead or supervisor.

Requirements

• At least 3 years of relevant customer relations experience in a customer service environment.
• Strong problem-solving, communication, listening, interpersonal, and de-escalation skills.
• Organized, detail-oriented, empathetic, and able to exercise sound judgment.
• High school diploma or equivalent; a college degree is preferred.
• Knowledge of Google Workspace; Salesforce knowledge is preferred.
• Must be authorized to work in the United States.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, educational assistance, paid vacation, and ten company holidays.
• 401(k) matching plan and employee discounts on selected grading services.
• Some teams offer flexible schedules and varying shifts.
• Celebrations, holiday events, and team-building activities.
• Physical work includes extended computer use, phone work, and lifting or moving materials up to 40 pounds.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• A final onsite interview may be requested at the company’s discretion.