Associate Customer Success Specialist

Location: Sacramento, CA, United States

Salary: $30.00–$32.46 per hour

Company

hirify.global provides software products and solutions that help customers achieve their business outcomes.

What you will do

• Support retention, renewals, customer growth, and expansion opportunities by understanding customer needs.
• Communicate with customers, analyze usage metrics, and gather feedback about outcomes, adoption, and sentiment.
• Support product feature rollouts by developing creative assets, brainstorming ideas, and attending virtual or in-person launches.
• Identify opportunities for testimonials, case studies, and other customer advocacy activities.
• Collaborate with Sales, Product, Marketing, and internal teams to address customer needs and improve the platform.
• Train customers on products and solutions and explain their benefits and functionality.

Requirements

• 5+ years of experience in Customer Success, Relationship Management, Account Management, or a similar role for a software product.
• Exceptional communication skills and the ability to build and maintain customer relationships.
• Experience mitigating churn, driving engagement, and supporting renewals.
• Highly organized, collaborative, detail-oriented, and empathetic approach.
• A valid driver's license may be required.
• No supervisory responsibilities; regular work includes sitting, walking, and using hands for handling tasks.

Culture & Benefits

• Comprehensive benefits packages are offered.
• Equal employment opportunity workplace with reasonable accommodations for individuals with disabilities.
• Work environment is usually quiet.