Customer Experience Associate

Location: DFW2 - Dallas, TX; onsite

Company

hirify.global provides commerce-enablement technology and high-volume fulfillment services, including fulfillment, warehousing, transportation, OMS, pre- and post-purchase, and WMS platforms.

What you will do

• Respond to client inquiries through Salesforce, email, Slack, and other communication channels within established SLAs.
• Acknowledge, triage, document, categorize, and update incoming cases.
• Manage assigned cases from intake through resolution using established processes and SOPs.
• Provide clear updates to clients and escalate complex or unclear issues to senior team members.
• Collaborate with internal teams to support case resolution.
• Build system knowledge, incorporate feedback, and progress toward handling more complex cases independently.

Requirements

• 2 years of experience in customer support, client experience, or a related field.
• Strong written and verbal communication skills.
• High attention to detail and ability to follow processes consistently.
• Basic problem-solving and critical-thinking skills.
• Strong time-management and organizational skills.
• Familiarity with CRM or ticketing systems; Salesforce experience is preferred.

Culture & Benefits

• Fast-paced, client-facing work environment.
• Accountable and professional team environment.
• Opportunities to learn workflows, systems, and client needs.
• Performance is measured through response time, resolution time, CSAT, documentation quality, reliability, and professional growth.