12 часов назад
Senior Engineer 1 - Corporate Applications (Embedded Systems)
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Senior Engineer 1 - Corporate Applications (Embedded Systems) (C/C++): Providing technical support for mass-market customers by troubleshooting embedded hardware, firmware, software ecosystems, and microcontroller or microprocessor issues with an accent on root-cause analysis, embedded debugging, and customer-facing technical communication. Focus on analyzing schematics, debugging with electronic lab tools, creating technical resources, and applying AI and machine-learning frameworks to support workflows.
Location: Chandler, Arizona, United States
Company
develops semiconductor technologies, microcontrollers, microprocessors, embedded products, and related software solutions.
What you will do
- Resolve mass-market customer issues through case tickets, live chat, and phone support.
- Guide customers through embedded hardware, firmware, and software design challenges.
- Analyze root causes, electrical schematics, and hardware behavior using oscilloscopes, logic analyzers, and other electronic lab tools.
- Create example source code, knowledge-base articles, application notes, chatbot content, reports, and other technical resources.
- Collaborate with product engineering, applications engineering, field support, and sales teams to improve customer outcomes.
- Deliver product demonstrations, technical presentations, and training while supporting AI initiatives.
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related discipline; a Master’s degree is preferred.
- 3–5 years of hands-on experience in embedded firmware, hardware design, or embedded systems development.
- Strong programming skills in C and C++ for embedded applications.
- Solid understanding of embedded hardware, firmware, and software design principles.
- Experience debugging hardware with oscilloscopes, logic analyzers, and other electronic lab tools.
- Strong analytical, problem-solving, written communication, verbal communication, and customer-support skills.
Nice to have
- Experience with Microchip products and development tools.
- Experience with Ethernet, networking technologies, networking protocols, or connected embedded systems.
- Familiarity with AI and machine-learning technologies and their use in technical support or engineering workflows.
- Master’s degree in a related discipline.
Culture & Benefits
- Full-time role within a global organization with approximately 17,000 employees.
- Employee development and career-growth programs.
- Collaborative, values-based work environment focused on trust, empowerment, respect, diversity, and communication.
- Travel requirement of 0%–25%.
- Physical work requirements include primarily sitting, approximately 90% of the time.
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