Senior Customer Success Manager (Energy & Utilities)

Location: Paris, Île-de-France Region, France; Europe Central region. Hybrid work opportunities are available.

Company

hirify.global provides AI-enabled enterprise software solutions and customer services worldwide, supporting organizations with digital transformation and operational improvement.

What you will do

• Lead customer success for a large Energy, Utilities and Resources customer in France.
• Orchestrate virtual teams, program deliveries, and end-to-end customer success plans.
• Build senior relationships across business and technical functions and act as the customer advocate.
• Drive product adoption, usage expansion, value realization, and digital transformation outcomes.
• Conduct customer reviews, focus groups, and stakeholder meetings to measure progress and guide decisions.
• Resolve complaints and service or product issues while identifying up-selling and cross-selling opportunities.

Requirements

• Previous experience as a Customer Success Manager.
• Experience in the Oil & Gas industry and knowledge of customer-centric software value realization.
• Excellent verbal and written communication skills in English at C1 level and French at C1 level.
• Strong leadership, relationship management, presentation, planning, analytical, and problem-solving skills.
• Ability to influence stakeholders, resolve conflicts, coordinate resources, and work across functions.
• Bachelor’s or Master’s degree, or equivalent relevant experience; technical literacy and high proficiency with Microsoft Office.

Culture & Benefits

• Flexible and hybrid work opportunities supporting different needs and lifestyles.
• Inclusive, diverse, and international working environment.
• Focus on collaboration, innovation, sustainability, and positive social impact.
• Opportunity to work with AI-driven enterprise software and support customers’ modernization journeys.