Customer Success Manager (Search)

Location: Paris, France; hybrid-remote or in-office schedule depending on the role

On-Target Earnings: €62,000–€86,000 annual total cash compensation, including base salary and commission

Company

hirify.global provides search and product discovery technology that turns products, content, and business rules into actionable experiences for customers, applications, and AI agents.

What you will do

• Manage post-go-live customer accounts by increasing product adoption, value realization, retention, and growth.
• Enable users through product training and provide proactive recommendations for optimizing platform usage.
• Partner with Solutions Architects on project management and technical requirements for customer implementations.
• Identify churn risks, coordinate issue resolution with internal teams, and support renewal and expansion opportunities.
• Document customer ROI, track key account metrics, and analyze lost accounts to identify churn drivers.
• Represent the voice of the customer and provide feedback to improve hirify.global’s products and services.

Requirements

• Fluent English with excellent presentation, written, and verbal communication skills.
• 2–3 years of relevant experience in customer success, account management, digital consultancy, or project management, preferably in SaaS.
• Experience managing a portfolio of accounts and supporting highly technical products.
• Ability to build relationships and credibility, communicate across organizational levels, set priorities, and drive decisions to completion.
• Experience managing customer engagements through completion and customer satisfaction.
• Strong time management and prioritization skills, with the ability to influence continuous improvement.

Nice to have

• Fluency in Italian or another additional language.

Culture & Benefits

• Flexible workplace model focused on individual impact, contribution, and output.
• High-trust environment with autonomy over where and when to work, subject to the role’s location and schedule.
• Values centered on grit, trust, candor, care, and humility.
• Inclusive and collaborative workplace supporting diversity and employee development.