IT Support Specialist II

Location: Fully on-site in San Francisco, California, five days per week. On-call support is required for major emergencies only. Candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, or Wisconsin are not being considered.

Salary: $79,900–$94,000 for Region 3, $85,000–$100,000 for Region 2, or $93,500–$110,000 for Region 1, depending on US work location and qualifications.

Company

hirify.global develops the Oura Ring and connected app, providing health, readiness, activity, and sleep insights to help people improve their well-being.

What you will do

• Provide reliable Tier 1–2 support for San Francisco-based and remote employees.
• Troubleshoot macOS, Windows, networking, identity, endpoint management, SaaS, video conferencing, and office AV issues.
• Prepare devices, access, and workplace tools for onboarding, offboarding, and daily employee needs.
• Own the health and lifecycle of a defined device or software domain and maintain configuration standards.
• Identify recurring incidents, support root-cause follow-up, and implement durable fixes.
• Improve AI-assisted support by strengthening knowledge content, reviewing resolution patterns, and validating AI-generated guidance while developing Tier 3 capabilities.

Requirements

• 1–3 years of IT support experience with ownership of Tier 1–2 tickets.
• Hands-on troubleshooting across macOS, Windows, basic networking, and common workplace SaaS tools.
• Experience with endpoint management tools such as Mosyle, Intune, Jamf, or Kandji.
• Experience with identity and access tools such as Okta or Google Workspace.
• Experience supporting video conferencing or office AV systems such as Google Meet or Zoom Rooms.
• Strong customer communication, sound escalation judgment, and regular use of LLM assistants with careful verification of their outputs.

Nice to have

• Experience with an AI-assisted ITSM platform such as Atomicwork.
• Basic scripting or automation experience for repetitive support tasks.
• Experience supporting an office buildout, expansion, or a fast-growing company.

Culture & Benefits

• Health, dental, vision, and mental health resources.
• Personal hirify.global Ring and employee discounts for friends and family.
• 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off.
• Paid sick leave and parental leave.
• Competitive salary and equity packages.