Field Support Specialist (Robotics)

Location: US Remote; travel up to 80%, including overnight and multi-day trips.

Company

hirify.global is a Norway-founded global technology company that develops software and robotic automation systems for order fulfillment.

What you will do

• Provide in-field technical assistance, incident investigation, troubleshooting, corrective actions, and priority site support.
• Support partners and customers during installations, commissioning, system upgrades, quality investigations, trade shows, and planned on-site interventions.
• Collaborate with technical support, technical account management, commercial, and R&D teams to improve service readiness and resolve complex issues.
• Build trusted relationships with partners and stakeholders while maintaining clear communication and customer satisfaction.
• Write knowledge-base articles, support hirify.global Academy training, and share troubleshooting best practices.
• Document field activities in CRM systems, track parts consumption, participate in on-call support, and meet team KPIs.

Requirements

• At least 2 years of experience in a hands-on mechanically or electrically focused field support role.
• Ability to quickly master complex technical systems and apply analytical problem-solving.
• Strong technical troubleshooting, customer training, communication, and relationship-building skills.
• Experience with CRM or field management tools; SFDC experience is preferred.
• Knowledge of analytical tools for KPI tracking.
• Willingness and ability to travel up to 80% of the time; a bachelor's degree in mechanical engineering, robotics, or a related technical discipline is preferred, though extensive relevant experience may substitute.

Nice to have

• Bachelor's degree in Mechanical Engineering, Robotics, or a related technical discipline.
• SFDC experience.

Culture & Benefits

• Medical, dental, and vision plans.
• Health Savings Account with a company contribution.
• Paid time off, 12 holidays, paid exercise and volunteer time, and paid parental leave.
• 401(k) plan with employer match and discretionary profit-sharing contribution.
• Educational assistance, professional development, and mentorship or coaching programs.
• Life insurance, disability insurance, and employee assistance programs.