Support Engineer (AI)

Location: On-site in San Francisco, with Wednesdays working from home

Salary: $175,000–$195,000 per year, plus equity

Company

hirify.global is an AI-native CRM that organizes email, calendar, and meeting interactions into accounts, tasks, follow-ups, and actionable insights.

What you will do

• Own the inbound support queue across Slack and email, including triage, SLAs, response times, and resolution quality.
• Resolve complex technical issues involving workflow debugging, integrations, agent behavior, and custom object configuration.
• Build an AI support agent, internal tooling, and an AI-first knowledge base to increase self-service and ticket deflection.
• Develop health scoring, automated onboarding, activation workflows, proactive account rescues, and expansion signals.
• Write support playbooks, SOPs, reporting, and feedback loops for leadership, product, and engineering.

Requirements

• Technical, customer-facing experience in support engineering, solutions engineering, CS operations, or technical consulting.
• Experience handling substantial ticket volume and resolving difficult customer issues independently.
• Ability to write scripts, use APIs, debug integrations, and build automation or internal tooling.
• Experience investigating complex issues directly in customer environments.
• Ability to communicate effectively with technical founders and learn new tools quickly.

Nice to have

• Experience building with LLMs and AI agents.
• Experience owning support independently.

Culture & Benefits

• Meaningful early equity and competitive compensation.
• Medical, dental, and vision health insurance.
• Three weeks of paid time off, paid company holidays, and a winter holiday break.
• Three months of paid family leave.
• 401(k) plan, commuter stipend, and lunch stipend.
• Regular team dinners, events, offsites, and retreats.