Support Admin - Global Help Desk

Location: Krakow, Poland

Company

hirify.global provides a cloud platform combining core insurance, data, digital, analytics, and AI capabilities for property and casualty insurers.

What you will do

• Serve as the first point of contact for hardware, software, mobile device, and network connectivity issues.
• Analyze, diagnose, resolve, and track end-user incidents and service requests through completion.
• Prioritize, schedule, triage, and escalate issues to appropriate IT teams.
• Support Windows and macOS endpoints, including meeting room audio-visual and video conferencing equipment.
• Create knowledge-base documentation, expand self-service options, and train users on services and systems.
• Participate in operational meetings, on-call rotations, and assigned IT projects.

Requirements

• 4+ years of desktop support experience with Microsoft Windows 10/11 and Apple macOS.
• Hands-on experience with Active Directory, ActiveSync, Exchange, and Apple support.
• Understanding of network protocols and experience troubleshooting VPN and Network Access Control.
• Experience supporting Google Workspace, Zscaler, Zoom, Slack, Okta, and ServiceNow.
• VIP or executive support experience, strong communication and organizational skills, and the ability to prioritize effectively.
• Ability to work flexible hours, participate in an on-call rotation, and lift and install computers and peripherals.

Nice to have

• Experience creating end-user and technical documentation in Microsoft Office, Google Docs, SharePoint, and Confluence.
• Knowledge of SCCM, Jamf, Autopilot, Intune, VMware, and AWS Workspace.
• Experience with remote troubleshooting and resolving issues without direct access to the user's system.

Culture & Benefits

• Participation in a global help desk team supporting end users across the organization.
• Opportunities to improve service quality, efficiency, documentation, and self-service capabilities.
• Equal employment opportunities and reasonable accommodation during hiring and employment.
• Employment offers may be contingent on applicable criminal history and background checks.