Helpdesk Technician (Microsoft Intune)

Location: Hybrid work model

Company

hirify.global is a global video technology company providing cloud-based live, on-demand, and real-time video products for organizations.

What you will do

• Provide first-line technical support through phone, chat, email, and ticketing systems.
• Troubleshoot hardware, software, networking, Microsoft 365, and endpoint issues across Windows and macOS devices.
• Manage onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
• Administer endpoints with Microsoft Intune, including compliance, software deployment, and lifecycle management.
• Manage accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
• Support conference rooms, printers, AV systems, collaboration platforms, company events, asset inventory, and IT documentation.

Requirements

• Hands-on IT support experience in mixed Windows and macOS environments.
• Strong troubleshooting and problem-solving skills across hardware, software, networking, and end-user technologies.
• Experience with Microsoft Intune or a similar endpoint management or MDM platform.
• Familiarity with Okta, Microsoft Entra ID, Active Directory, and Microsoft 365 administration.
• Strong customer service skills and the ability to prioritize multiple requests in a fast-paced environment.

Nice to have

• Experience supporting conference-room technologies, AV systems, and workplace collaboration platforms.
• Hands-on experience with Crestron, Zoom Rooms, or Microsoft Teams Rooms.
• Experience improving helpdesk processes, documentation, knowledge bases, or self-service capabilities.

Culture & Benefits

• Hybrid and flexible work environment.
• Extended private health insurance, including mental health coverage.
• Personal and professional development programs.
• Occasional cross-company long weekends.