Developer Support Engineer (AI)

Location: Onsite at 1 Kendall Square, Cambridge, MA, United States

Salary: $75,000–$135,000 per year plus equity

Company

hirify.global is an AI software development platform that transforms enterprise requirements into production-ready code through an agentic software development system.

What you will do

• Serve as the primary technical contact for Enterprise and Pro users.
• Investigate platform issues using logs, traces, execution output, agent behavior, integrations, and code.
• Reproduce issues in local and staging environments, identify root causes, and drive escalations through resolution.
• Submit detailed engineering tickets and implement product fixes when appropriate.
• Collaborate with Engineering and Product on reliability improvements, agent behavior, and customer-driven roadmap input.
• Create documentation, workarounds, recommended practices, and knowledge-base content while helping establish scalable support processes.

Requirements

• 2–5 years of experience in software engineering, technical support, platform support, or a debugging-focused technical role.
• Strong ability to analyze logs, traces, stack traces, APIs, and distributed-systems behavior.
• Ability to read and modify code; Python or TypeScript is strongly preferred.
• Excellent communication with technical and non-technical audiences.
• Calm, resourceful, and curious approach to complex systems and customer escalations.
• Willingness to collaborate onsite with Engineering and Product teams in Cambridge, MA.

Nice to have

• Experience supporting developer tools, APIs, SDKs, or enterprise software platforms.
• Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling.
• Experience with AI/ML systems or model-driven automation.
• Open-source contributions, internal tooling, or customer-facing engineering experience.
• Experience translating customer feedback into product improvements.

Culture & Benefits

• Fast-paced, decisive work focused on delivering customer value.
• In-person collaboration across Engineering, Product, and Customer functions.
• Direct exposure to agentic AI systems and hands-on engineering ownership.
• Growth opportunities as the support organization scales.
• Equity package and emphasis on sleep, movement, and restorative activities.