Lead Forward Deployed Engineer (FDE) (AI)

Location: Bangalore, India

Company

hirify.global builds autonomous coding agents that generate, test, and deploy production applications from plain-language intent.

What you will do

• Lead a high-performing team handling technical and non-technical customer support tickets.
• Build scalable support processes and automate repetitive workflows with scripting.
• Monitor and improve SLAs, response times, customer satisfaction, and support throughput.
• Partner with engineering and product teams to identify recurring issues and implement preventive fixes.
• Mentor the team through technical coaching, process reviews, and hands-on problem solving.
• Own support tooling, metrics, workflows, and knowledge base development.

Requirements

• 8+ years of professional experience, including 3+ years in team leadership or people management.
• Understanding of backend and frontend technologies, including Python, SQL, React, and MongoDB.
• Experience with SaaS or AI-driven products and user-facing technical challenges.
• Strong data analysis, debugging, problem-solving, and process-design skills.
• Hands-on leadership style with the ability to engage directly in technical issues.

Nice to have

• Experience designing hybrid human-and-automation support systems.
• Experience improving operational efficiency for increasing ticket volumes.

Culture & Benefits

• Work on an AI platform operating at global scale.
• High-ownership, high-visibility role with cross-functional collaboration.
• Competitive compensation and equity.
• Daily lunch and dinner provided.
• Family insurance coverage of 3 lakhs.
• Unlimited paid time off and flexible working hours.