Customer Relations Specialist II, PSA

Location: Full-time onsite in Boca Raton, Florida, Monday–Friday, 8:00am–4:30pm. Candidates must be authorized to work in the United States.

Hourly rate: $20 estimated hourly rate.

Company

hirify.global provides authentication, grading, vaulting, and sales services for trading cards, autographs, comic books, coins, video games, tickets, and memorabilia through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Resolve customer queries by clarifying issues, investigating causes, and explaining appropriate solutions.
• Collaborate with Operations and other departments to provide accurate customer responses.
• Process customer adjustments and maintain account information.
• Investigate and process customer claims, including shipping and handling issues.
• Update department spreadsheets with incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

Requirements

• At least 6 months of strong customer relations experience in a customer service environment; 1–2 years of relevant experience expected.
• High school diploma or equivalent; a college degree is preferred.
• Strong problem-solving, communication, listening, interpersonal, and organizational skills.
• Empathetic manner and ability to de-escalate customer situations while maintaining emotional control.
• Knowledge of Google Workspace; Salesforce knowledge is preferred.
• Ability to work onsite in Boca Raton and authorization to work in the United States.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan, paid vacation, and ten company-paid holidays.
• Employee discounts on select grading services.
• Flexible schedules may be available depending on the team.
• Company celebrations, holiday events, and team-building activities.