Product & Customer Marketing Manager (AI)

Location: Redwood City, California, United States (hybrid)

Salary: $125,000–$145,000 per year, plus potential bonuses, incentives, and equity

Company

Observe.AI provides an enterprise Customer Experience AI platform that unifies conversations, intelligence, and action across contact centers.

What you will do

• Own customer advocacy and reference programs, including the customer story repository and internal distribution.
• Develop customer success stories, case studies, videos, testimonials, newsletters, and review campaigns for G2 and Gartner.
• Partner with Customer Success and Sales to identify advocacy opportunities, award submissions, speaking opportunities, and customer communications.
• Support customer advisory boards, user groups, events, webinars, and product launches with customer-focused content.
• Create sales enablement materials and other campaign assets that communicate product messaging, positioning, and launches.
• Monitor AI, customer experience, market, and social trends.

Requirements

• 2–6 years of experience in Customer Marketing, Content Marketing, or a related B2B SaaS role.
• Experience creating customer stories, case studies, and other customer-focused materials.
• Excellent writing, editing, and storytelling skills with strong attention to detail.
• Ability to manage multiple projects and deliver polished work on tight timelines.
• Experience collaborating with Customer Success, Sales, and Design teams.
• Proficiency with presentation tools such as Google Slides or PowerPoint and content collaboration tools.

Culture & Benefits

• AI-first work focused on scaling a category-defining customer experience platform.
• Market-aligned compensation, performance incentives, and meaningful equity ownership.
• Medical, dental, and vision insurance for employees and eligible dependents.
• Flexible unlimited paid time off, company holidays, winter break, and paid parental leave.
• 401(k) plan, quarterly lifestyle spending account, and monthly mobile and internet stipend.
• Pre-tax commuter benefits for hybrid and in-office employees.