Senior Director, Customer Governance & Transaction (Data Centre)

Location: Singapore HQ

Company

hirify.global operates a rapidly growing platform of hyperscale data centres across the Asia Pacific and Middle East region, supporting the digital infrastructure needs of major global companies.

What you will do

• Lead a high-performing team responsible for a centralised intelligence system covering all customer deals.
• Enhance deal governance, intelligence analytics, and capacity inventory planning capabilities.
• Build live tracking platforms and databases for contract open items and agreed customer terms across MSAs, service orders, leases, and exhibits.
• Participate in customer contract negotiations and sign off on contract summaries to ensure accurate handover to downstream teams and general contractors.
• Partner with Customer Legal to maintain contract term guardrails and advise deal teams on negotiation strategies.
• Coordinate governance approvals, contract execution timelines, and cross-team change management.

Requirements

• More than 15 years of experience in customer contract and account management or related roles.
• At least 5 years of experience in a senior leadership capacity.
• Experience leading high-performing teams and managing complex customer contracts.
• Ability to coordinate multi-stakeholder negotiations, resolve open items, and maintain deal momentum.
• Experience designing governance frameworks, centralised intelligence systems, and capacity portfolio planning processes.
• Experience driving cross-team collaboration, change management, strategic customer insights, and accurate contractual handovers.

Nice to have

• Familiarity with CRM platforms such as Salesforce and customer success tools.

Culture & Benefits

• Flexible and safe working environment.
• Collaborative culture focused on problem solving, transparency, responsiveness, and continuous improvement.
• Opportunity to work with teams and leadership across the Asia Pacific and Middle East regions.
• Career development support through the Grow@Hyperscale programme.