Customer Success Associate (LegalTech)

Location: Hybrid in Wilmington, Delaware, United States; office attendance required 8 days per month. Candidates may be required to appear onsite at a hirify.global office during the interview process.

Salary: $37,700–$63,200 USD per year, plus eligibility for a bonus.

Company

CT Corporation, part of hirify.global, provides legal entity management, corporate compliance, and due diligence solutions to businesses and law firms worldwide.

What you will do

• Proactively support onboarding for new customers and manage customer lifecycle activities.
• Address and resolve customer inquiries and issues while providing intermediate-level training and guidance.
• Assist with renewals and upselling opportunities while maintaining strong client relationships.
• Monitor customer performance and engagement data and identify improvement opportunities.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams, document customer interactions in CRM, and implement customer feedback to improve products and services.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent B2B client service experience.
• Strongly preferred: at least two years of B2B client or customer service experience.
• Consultative customer service experience is preferred within banking, insurance, hospitality, retail, and/or legal industries.
• Strong verbal and written communication, intermediate problem-solving, basic analytical ability, and customer-focused communication.
• Proficiency with products or services and advanced use of CRM tools for customer management.
• Ability to collaborate with internal teams and implement customer feedback effectively.
• Ability to obtain a FinCEN ID within 7 days after the first day of employment and comply continuously with Corporate Transparency Act requirements.

Culture & Benefits

• Hybrid work arrangement with 8 office days per month.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Interviews include in-person participation, and AI tools or external prompts are prohibited during interviews.

Hiring process

• Candidates participate in interviews without AI tools or external prompts.
• Virtual backgrounds must be removed, and in-person interviews may be included.
• AI-generated responses or third-party support during interviews may result in disqualification.