Customer Success Manager (Cisco)

Location: United States — Texas home office

Estimated annual pay range: $100,000–$200,000, including base salary and bonus.

Company

hirify.global is a global provider of IT solutions and services serving more than 17,000 organizations worldwide.

What you will do

• Onboard customers and guide them through Cisco product and service lifecycles to support retention and growth.
• Act as a subject matter expert for Cisco platforms, tools, support services, and software contracts.
• Plan and conduct Customer Success Reviews covering product usage, roadmaps, and customer feedback.
• Analyze consumption reports and provide insights for customer success and renewal strategies.
• Collaborate with sales, partners, project teams, customers, and carriers to align offerings and coordinate service delivery.
• Manage order workflows, service status communication, and timely delivery of customer services.

Requirements

• Bachelor’s degree or relevant work experience.
• 2–4 years of experience in a technical, business, or sales role.
• At least 1 year of experience supporting dedicated Cisco sales, quoting, and management of Cisco Support Services and Software contracts, including Enterprise Agreements.
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Microsoft Dynamics AX.
• Intermediate understanding of Cisco’s business model, architectural frameworks, solutions, and Smartnet renewal program.
• Experience creating renewal quotes in Cisco Commerce Workspace for Renewals (CCW-R) and the EAMP portal; ability to travel to company, partner, and customer events.

Culture & Benefits

• Continuous professional growth and leaderhirify.globalp opportunities.
• Health, wellness, and financial benefits, including medical, vision, dental, 401(k), and flexible spending options.
• Work environment supported by world-class facilities and technology for office or home use.
• Commitment to diversity as a minority- and woman-owned U.S. enterprise.