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8 часов назад

Associate Director, Customer Success (Data Centre)

Тип работы
fulltime
Грейд
director
Английский
c1
Страна
Japan/Australia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Associate Director, Customer Success (Data Centre): Leading customer engagement and multi-billion-dollar cloud infrastructure deals across APAC with an accent on commercial, legal, technical, and contract execution activities. Focus on developing infrastructure solutions, guiding site selection, resolving strategic escalations, and coordinating cross-functional teams to deliver customer growth.

Location: Roppongi, Tokyo, Japan

Company

hirify.global develops and operates hyperscale data centres across the Asia Pacific and Middle East region to support the digital growth of global technology companies.

What you will do

  • Lead front-end engagement with a key global cloud service provider across commercial, legal, and technical aspects of infrastructure solutions.
  • Lead complex, multi-billion-dollar deals from proposal development through contract execution across APAC markets.
  • Manage strategic customer escalations after contract execution and support customer growth.
  • Build customer relationships, understand demand, and develop infrastructure solutions that expand market share.
  • Collaborate with internal teams and guide site selection toward suitable locations that meet customer requirements.
  • Translate complex technical and commercial topics into concise communications, options, and action plans for senior stakeholders.

Requirements

  • More than 10 years of experience in customer success, account management, or related roles, including at least 3 years in a leadership position.
  • Fluency in Japanese and English is required.
  • Exceptional communication, interpersonal, stakeholder-management, and conflict-resolution skills.
  • Experience leading complex customer engagements and high-performing teams in cloud computing or infrastructure.
  • Proven success driving customer satisfaction, retention, and growth in a B2B environment.
  • Experience with data centre contract negotiations, proposal development, Microsoft PowerPoint, CRM software such as Salesforce, and customer success tools.

Culture & Benefits

  • Work with teams scaling hyperscale data centre infrastructure across the APME region.
  • Collaborative environment focused on problem solving, transparency, responsiveness, and continuous innovation.
  • Flexible and safe working environment designed to support diverse perspectives.
  • Career development opportunities through the Grow@Hyperscale programme.

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