Customer Success Manager

Location: Tokyo, Japan; hybrid work opportunities

Company

hirify.global provides AI-enabled enterprise software solutions for organizations worldwide, with more than 7,000 employees.

What you will do

• Lead customer success programs and orchestrate large virtual teams across hirify.global, customers, and partners.
• Drive successful adoption and productive use of hirify.global products and services.
• Manage program delivery, identify risks, and coordinate escalations across Delivery, Support, R&D, Sales, and partner organizations.
• Build trusted relationships with senior customer stakeholders and lead Executive Steering Committee meetings.
• Develop value metrics, measure success outcomes, and support renewals, service utilization, upsell, and cross-sell opportunities.
• Gather customer feedback, secure references, and maintain revenue margin for assigned accounts.

Requirements

• Previous experience in Customer Success, Service Delivery, or Project Delivery in a customer-facing role.
• Industry experience in Field Service Management, Manufacturing, Telco, Energy and Utilities, or Aerospace and Defense.
• Strong delivery methodology, business acumen, communication, collaboration, and relationship management skills.
• Experience working with executives and leading through influence and trust.
• Knowledge of Business Value Engineering tools and processes, value metrics, subscription services, and renewal processes.
• Fluency in both English and Japanese, verbally and in writing. Bachelor’s or master’s degree, or equivalent relevant experience.

Nice to have

• Domain knowledge of hirify.global Applications.

Culture & Benefits

• Hybrid work opportunities and flexibility to support different working needs.
• Inclusive, diverse, and international work environment.
• Focus on collaboration, sustainability, innovation, and positive impact.
• Opportunity to work with AI-driven enterprise software solutions.