Customer Relations Specialist II, PSA (Temp-To-Hire)

Location: Full-time onsite at the Santa Ana, California office, 5 days a week, Monday through Friday, 3:00 PM–11:30 PM. Candidates must be authorized to work in the United States.

Salary: $21.50–$23.50 per hour, with possible shift differential pay.

Company

hirify.global provides authentication, grading, vaulting, and marketplace services for trading cards and other collectibles through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Resolve customer queries by clarifying issues, investigating causes, and explaining appropriate solutions.
• Process customer adjustments and maintain accurate customer accounts.
• Investigate and process customer claims, including shipping and handling matters.
• Provide accurate and complete information in accordance with department protocols.
• Collaborate with Operations and other departments to resolve customer issues.
• Update incoming-order spreadsheets and escalate unresolved matters to leads or supervisors.

Requirements

• At least 1 year of relevant customer relations or customer service experience.
• High school diploma or equivalent; a college degree is preferred.
• Strong problem-solving, communication, listening, organizational, detail-orientation, and interpersonal skills.
• Empathetic approach and ability to de-escalate customer situations while maintaining emotional control.
• Knowledge of Google Workspace; Salesforce knowledge is preferred.
• Ability to work onsite in Santa Ana, California, five days per week and authorization to work in the United States.
• Ability to lift, carry, and move materials weighing up to 40 pounds and work at a computer for extended periods.

Culture & Benefits

• Temp-to-hire employment arrangement.
• Cross-functional collaboration across Operations departments.
• Video interviews require cameras to be on, with accommodations available when needed.
• Possible shift differential pay.
• Equal employment opportunity and interview accommodations are available.