Customer Experience Specialist (Travel)

Location: Richmond, Virginia, United States; hybrid schedule with in-office work required

Company

hirify.global is a travel company building a customer-first service experience for travelers.

What you will do

• Handle incoming calls and digital inquiries from US customers traveling domestically and internationally.
• Provide real-time support for travel questions and emergency events.
• Manage customer contacts across phone, email, and chat.
• Handle complaints and complete customer requests with empathy, accuracy, and speed.
• Collect and monitor travel intelligence information.
• Coordinate with travel and medical providers and collaborate across departments to resolve issues.

Requirements

• Be local to Richmond, Virginia and able to work an in-office, hybrid schedule.
• Be available for rotating morning, afternoon, and evening shifts spanning 8am to 1am.
• Have proven experience in customer service or call center roles.
• Demonstrate excellent verbal and written communication skills.
• Manage time effectively, prioritize workload, and stay organized.
• Be tech-oriented and able to work collaboratively.

Nice to have

• Medical or travel background.

Culture & Benefits

• Fun, collaborative, and entrepreneurial work environment.
• Focus on continuous learning and professional growth.
• Opportunity to contribute to customer service standards in the travel industry.