Customer Relationship Advocate

Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Company

hirify.global creates technology intended to improve life for people and communities.

What you will do

• Resolve customer setup, usage, compatibility, configuration, entitlement, billing, shipping, support, and product availability inquiries.
• Process customer requests through phone, email, and instant messaging.
• Track open tickets and service requests, communicate progress, implement fixes, and document cases for escalation.
• Diagnose root causes of failures and maintain detailed case records.
• Collaborate with technical support engineers, quality analysts, sales staff, and service representatives.
• Prepare conclusions, recommendations, and written reports while supporting research, data analysis, and knowledge management.

Requirements

• Four-year or graduate degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent work experience and demonstrated competence.
• Typically 2–4 years of experience, preferably in telephone support, the microcomputer industry, or a related field.
• Experience with customer support, call centers, customer inquiries, account management, billing, invoicing, and inbound or outbound calls.
• Knowledge of Salesforce, SAP Applications, workflow management, KPIs, and process improvement.
• Effective communication, customer centricity, results orientation, learning agility, and digital fluency.

Culture & Benefits

• Full-time employment in the Services organization.
• No shift premium is specified for Malaysia.
• Work is performed independently on moderate-scope problems within established company policies and procedures.
• hirify.global promotes sustainable impact and equal employment opportunity.