Manager, Client Services, AI, CX (AI)

Location: USA - Remote

Company

hirify.global provides AI, cloud, and digital software for customer experience, financial crime prevention, and public safety to global enterprises.

What you will do

• Lead client-facing AI program governance, delivery assurance, and cross-functional alignment.
• Translate client objectives into AI roadmaps, OKRs, KPIs, and measurable value outcomes.
• Present portfolio status, risks, options, and value realization to executive stakeholders.
• Establish AI/ML lifecycle stage gates and manage portfolio intake, prioritization, funding, and benefits tracking.
• Oversee data readiness, model validation, deployment, adoption, responsible AI, and compliance.
• Lead, mentor, and coach PMs, TPMs, and analysts while managing staffing and workload balance.

Requirements

• 7–10+ years of program or project management experience, including 3+ years managing AI/ML initiatives.
• Experience delivering complex, client-facing AI programs and leading direct reports.
• Strong understanding of AI/ML concepts, data governance, and MLOps.
• Excellent executive communication and stakeholder leadership skills.
• BS/BA in a technical or business field, or equivalent work experience; MBA preferred.
• PMP certification.

Culture & Benefits

• Fast-paced, collaborative, and creative work environment.
• Opportunities for learning, growth, and internal career development.
• Work within a global organization operating across 30+ countries.
• Equal opportunity employment environment.