Senior Engineer I - Technical Support (Frequency and Time Systems)

Location: San Jose, California, United States; onsite

Annual base salary: $70,304–$205,000

Company

hirify.global develops semiconductor technology, products, and solutions for industrial, military, aerospace, financial, and other critical applications.

What you will do

• Provide front-line and post-sales technical support for Frequency and Time Systems products.
• Troubleshoot timing and synchronization systems, identify faults, and develop solutions or workarounds.
• Diagnose product issues using schematics, assembly drawings, manufacturing procedures, and proprietary data-analysis tools.
• Manage customer cases in Salesforce, document solutions, and coordinate escalations with Technical Support Management.
• Communicate technical guidance and case updates to customers and internal sales teams.
• Deliver customer-specific technical presentations and training on FTS equipment.

Requirements

• Bachelor of Science in Electrical Engineering or a related field.
• At least five years of relevant industry experience.
• Working knowledge of frequency references, protocols, and network timing technologies, including NTP, PTP, IRIG, GPS, GNSS, and network synchronization.
• Experience analyzing data and troubleshooting timing, synchronization, electronic, or RF systems.
• Ability to interpret schematics, assembly drawings, and manufacturing procedures.
• Must provide proof of US citizenship, permanent US residency, or protected-individual status under US export-control requirements.

Nice to have

• Four or more years of technical support or customer service experience.
• Experience supporting telecommunications, aerospace, defense, or critical infrastructure customers.
• Experience delivering technical presentations or customer training.

Culture & Benefits

• Full-time employment with no travel required.
• Base pay supplemented by restricted stock units and quarterly bonuses.
• Health benefits available from the first day.
• Retirement savings plans and an employee stock purchase program with a two-year look-back feature.
• Work involves sitting, standing, walking, carrying, reaching, hearing, and talking.