Customer Sentiment Specialist

Location: New York City; onsite in the NYC office 4–5 days per week

Salary: $70,000–$85,000 per year, plus equity and benefits

Company

hirify.global develops AI agents that improve workflows and customer experiences in housing and healthcare.

What you will do

• Proactively call client on-site teams to gather sentiment, feedback, and product insights.
• Build trusted relationships through thoughtful customer conversations.
• Become an expert in a core hirify.global product, such as Leasing or Delinquency.
• Guide users through product questions, basic troubleshooting, and setup.
• Triage concerns, escalate complex issues, and create clear support tickets with useful context.
• Partner with Customer Success and Product Solutions to identify trends and share customer insights.

Requirements

• Strong communication, curiosity, empathy, and a solution-oriented approach.
• Experience supporting customers by phone and navigating live conversations.
• Ability to explain technical concepts clearly and accessibly.
• Willingness to become a product expert and trusted customer partner.
• Collaborative, team-first mindset.
• Willingness to work onsite in the NYC office 4–5 days per week.

Culture & Benefits

• High-autonomy, fast-paced environment with significant ownership and impact.
• Equity in the company.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave, commuter benefits, 401(k), and fitness and home services stipend.
• Collaborative in-office environment with meals provided.
• Unlimited vacation, paid holidays, and relocation packages.