Customer Support Specialist II 4x4 2nd Shift - Shared Services - Monterrey (Logistics)

Location: Onsite in Monterrey, Nuevo León, Mexico. Full-time 4x4 second shift: four 10-hour workdays followed by four rest days, with rotating weekend coverage. Weekday shifts run 14:00–24:00; weekend shifts run 10:00–20:00.

Company

hirify.global is an enterprise logistics technology company providing end-to-end logistics applications, managed services, and a large carrier network.

What you will do

• Enter shipment data accurately and schedule appointments for U.S. and Canada operations.
• Track shipments and resolve delivery exceptions and escalations.
• Call facilities and carriers to gather information and resolve urgent issues.
• Provide prompt updates to carriers and customers while maintaining professional relationships.
• Prioritize issues by urgency and make decisions on the appropriate resolution.
• Share feedback and improvement ideas for systems and processes.

Requirements

• Advanced English, verbal and written, is required.
• Two years of experience interacting with customers, or a bachelor's degree and one year of customer-interaction experience.
• Ability to work the onsite 4x4 second-shift schedule, including rotating weekend shifts.
• No immigration sponsorship or transfer is available for this role.

Culture & Benefits

• Work within the Monterrey Center of Excellence supporting international freight operations.
• Collaborate with carriers, customers, facilities, and other stakeholders.
• Contribute ideas to improve customer and carrier experiences.
• Operate in a continuously changing team environment.