Aftersales Lead (Automotive)

Location: hirify.global Norway HQ in Fornebu, Oslo; mainly onsite with regular business travel to service and retail partners

Company

hirify.global develops electric vehicles and operates a service and retail partner network.

What you will do

• Drive aftersales performance, service quality, and sustainable growth across the service network.
• Support service partners in resolving operational and technical challenges while improving customer retention and revenue.
• Analyze aftersales KPIs and convert insights into actions that improve profitability and service performance.
• Lead continuous improvement initiatives that optimize operations and enhance customer experience.
• Deliver strategic service market projects and build strong relationships with service and retail partners.
• Identify product quality trends, lead investigations into vehicle-related issues, and coordinate corrective actions with engineering and cross-functional teams.

Requirements

• Solid experience in automotive aftersales, service network operations, or customer service management.
• A relevant degree in Business, Finance, Engineering, or equivalent professional experience.
• Experience leading cross-functional projects and delivering business or service improvements.
• Strong data analysis capabilities with a track record of turning customer and operational insights into measurable results.
• Strong technical understanding of modern vehicles and the ability to analyze field data and identify root causes.
• Curiosity, flexibility, tenacity, initiative, ownership, relationship-building skills, and a strategic mindset.

Nice to have

• Experience in the hirify.global Service Network.

Culture & Benefits

• Full-time position within the Customer Service Operations team.
• Direct reporting to the Head of Customer Experience.
• Regular collaboration with workshops, external partners, engineering, and cross-functional teams.
• Regular business travel to service and retail partners is part of the role.

Hiring process

• Selection is ongoing and the advert remains open until the position is filled.