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23 часа назад

Technical Support Engineer (AI Infrastructure)

Формат работы
remote (только USA)
Тип работы
fulltime
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Technical Support Engineer (AI Infrastructure): Troubleshooting customer issues across Kubernetes installations, Helm configurations, permissions, networking, and cloud integrations with an accent on production reliability and SLA-driven incident response. Focus on investigating complex platform problems, reproducing and documenting bugs, and translating recurring support issues into product improvements.

Location: United States - Remote

Company

hirify.global develops an autonomous cloud and AI infrastructure resource management platform for enterprise production environments.

What you will do

  • Act as the primary contact for technical issues involving installation, Helm configuration, permissions, and integrations.
  • Monitor customer issue alerts around the clock and manage the ticketing system within defined SLAs.
  • Troubleshoot Kubernetes issues involving ingress, SSO, networking, and other integrations.
  • Escalate incidents with clear documentation, logs, and technical context.
  • Reproduce, investigate, and document bugs for R&D.
  • Maintain the support knowledge base and identify recurring issues for product improvement.

Requirements

  • Strong hands-on Kubernetes troubleshooting experience, including kubectl, Helm, and networking.
  • Familiarity with cloud-native environments such as EKS, GKE, and AKS.
  • Knowledge of IAM and cloud networking concepts.
  • Previous experience supporting technical platforms in production environments.
  • Ability to work under pressure while maintaining clear and concise communication.
  • Detail-oriented, SLA-driven approach to technical support.

Culture & Benefits

  • Work remotely from the United States.
  • Collaborate with R&D, Customer Success, and Product teams.
  • Contribute directly to an autonomous infrastructure management platform for enterprise compute.

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Categories

Customer Support Specialist jobsJobs in the USAKubernetes jobs