Technical Support Engineer, AMER West (Kubernetes)

Location: Remote in the United States, aligned with PST

Company

hirify.global provides enterprise support and enhanced capabilities for Argo-based application delivery on Kubernetes while contributing to the open-source ecosystem.

What you will do

• Support open-source users and enterprise customers through chat, forums, GitHub, and phone.
• Diagnose, troubleshoot, and resolve Kubernetes, GitOps, Argo, and platform issues.
• Identify recurring support patterns and escalate appropriate issues to engineering.
• Build and improve support playbooks, processes, and systems.
• Improve technical documentation and the customer experience.

Requirements

• 2+ years of experience in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Professional experience with Argo CD.
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
• Strong user communication, systems thinking, root-cause analysis, and proactive problem-solving skills.
• Ability to serve as a primary contact for open-source and enterprise customers.

Nice to have

• Experience administering Argo CD, Argo Workflows, Argo Events, or Argo Rollouts.
• Experience with AWS, Azure, GCP, EKS, AKS, or GKE.
• Experience using Kargo to deploy multiple projects across stages.

Culture & Benefits

• Open-source-focused environment centered on Argo and cloud-native technology.
• Culture grounded in humility, authenticity, diversity, collaboration, and ownership.
• Opportunity to work directly with enterprise customers and the broader open-source community.
• Equal-opportunity employment environment.