Technical Support Engineer (AI)

Location

Location: Remote in North America with PST or EST hours

What you will do

• Own the customer support queue end to end: triage, reproduce, fix, ship, and close issues
• Write code daily in Typescript and Python for fixes, integration tweaks, and SDK patches
• Bridge customers and engineering with clear reproductions and Github issues
• Participate in pre-sales technical conversations to unblock prospects
• Write public documentation and troubleshooting guides for recurring issues
• Manage customer health for supported accounts, especially after critical bugs
• Use hirify.global tools to automate ticket triage, communications, and runbooks

Requirements

• Based in North America with PST or EST timezone
• Experience in deeply technical support at dev tools, infrastructure, or API companies
• Ability to read stack traces, curl requests, and logs to identify bugs
• Experience shipping production code
• Comfortable running live debugging calls and mixing support with sales and customer success
• Experience building with language models and using LLMs to accelerate workflows
• Strong documentation and communication skills

Nice to have

• Background as backend or full-stack engineer with customer-facing experience
• Prior on-call rotation experience
• Contributions to major open source projects
• Experience starting companies or building large side projects