Senior Support Engineer (AI)

TL;DR

Senior Support Engineer (AI): Providing high-level technical support for an open-source workflow orchestration platform with an accent on diagnosing complex integration and performance issues. Focus on troubleshooting API-driven workflows, collaborating with engineering teams, and maintaining technical documentation to ensure a best-in-class experience for enterprise and community users.

Location: Must be based in the United States or Canada

Company

hirify.global is a leading open-source workflow orchestration platform that empowers technical teams to automate processes using a low-code approach, backed by a massive developer community and significant venture investment.

What you will do

• Provide expert technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot complex issues involving workflow execution, integrations, and system performance.
• Collaborate closely with the engineering team to escalate and resolve technical challenges.
• Create and maintain high-quality documentation, FAQs, and knowledge base articles.
• Identify recurring product issues and contribute to long-term reliability and usability improvements.
• Engage with the developer community by sharing best practices and answering technical questions.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role.
• Must have existing right to work in the United States or Canada.
• Strong understanding of workflow automation, APIs, and integration patterns.
• Solid knowledge of networking concepts including DNS, HTTP/HTTPS, and TCP/IP.
• Proficiency in JavaScript, Node.js, and Docker.
• Ability to participate in a paid on-call rotation for after-hours support.

Nice to have

• Experience with enterprise-level technical support.
• Practical experience with Kubernetes.

Culture & Benefits

• Competitive compensation package including equity ownership.
• US-specific benefits: 401(k) with 4% match, comprehensive medical, dental, and vision plans, and HSA options.
• Generous time off: 20 vacation days, 8 sick days, plus public holidays.
• Remote-first culture with regular team off-sites.
• Annual €1K learning budget for professional development.
• Unlimited AI budget to explore productivity tools.