Director, Customer Outcomes (B2B SaaS)

Location: Remote; remote-first team with regular opportunities to meet in person for team building, design sprints, and customer visits.

Salary: $150,000–$180,000 USD per year.

Company

hirify.global is a Series A company developing an AI-powered predictive procurement platform that applies game theory and behavioral science to enterprise negotiations.

What you will do

• Build trusted executive relationships with procurement, supply chain, finance, and C-suite stakeholders at strategic enterprise accounts.
• Define, track, and communicate customer success metrics and measurable ROI from the predictive procurement platform.
• Design proactive engagement programs, including QBRs, executive briefings, workshops, roadmap sessions, onboarding handoffs, and lifecycle plans.
• Partner with Sales on late-stage opportunities, renewals, upsell, and cross-sell conversations.
• Identify account risks, coordinate remediation with Product, Engineering, Support, Professional Services, and implementation partners, and accelerate time-to-value.
• Build customer advocacy programs, scalable playbooks, operating processes, and tooling for the broader Customer Success organization.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Strategic Consulting.
• Experience in B2B SaaS, digital transformation, value consulting, or complex technology delivery programs.
• Track record managing enterprise accounts with $500K+ ARR and delivering measurable expansion outcomes.
• Strong executive presence, presentation, communication, and storytelling skills, including engagement with C-suite and board-level stakeholders.
• Strong commercial acumen with experience owning or co-owning renewals and upsell motions.
• Data-driven, self-directed, collaborative, and able to lead complex programs across Sales, Solutions Consulting, Professional Services, Product, Engineering, and Support.

Nice to have

• Experience building or scaling a Customer Success or Account Management function from the ground up.
• Experience establishing customer lifecycle engagement models and operating cadences in an ambiguous startup environment.

Culture & Benefits

• Remote-first work environment with regular in-person team opportunities.
• Medical, dental, and vision insurance premiums covered up to 100% for employees.
• 401(k) with discretionary employer matching.
• Unlimited paid time off and startup equity.
• $1,000 annual budget for learning and professional development.
• Diverse, inclusive, highly collaborative culture focused on work-life balance.