Senior Lead, Software Engineering - Development (Embedded Linux)

Location: INMANBP Bangalore (INMANBP) Manyatha, India

Company

hirify.global runs and reimagines mission-critical technology systems for leading businesses, using AI-powered insights to support smarter decisions and faster innovation.

What you will do

• Provide Level 1 support by triaging cases, collecting diagnostic information, identifying missing data, sharing known solutions, communicating next steps, and reproducing issues.
• Provide Level 2 support through advanced troubleshooting, technical investigation, root-cause analysis, workaround development, and issue reproduction across software, platform, and integration layers.
• Support complex customer environments, including laboratory, integration, platform, and certification contexts.
• Analyze logs, configurations, reproduction steps, technical symptoms, and environment-specific data.
• Document solutions, create knowledge resources, mentor support engineers, and improve support processes.
• Escalate defects, security concerns, product issues, and certification or compliance questions through approved channels.

Requirements

• At least 5 years of relevant experience.
• Strong troubleshooting and analytical skills across embedded systems, Linux, real-time systems, cloud-edge platforms, development tools, networking, and software integration.
• Experience with case management, IT service management tools, support workflows, escalation procedures, customer communications, and knowledge documentation.
• Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
• Customer-focused approach, growth mindset, and effective collaboration across diverse teams.

Nice to have

• Experience in product support, escalation engineering, technical account support, embedded software support, or platform support.
• Exposure to the Linux kernel, BSPs, device drivers, simulation tooling, cloud-edge platforms, or real-time operating systems.
• Experience with regulated customer environments involving security, compliance, certification, export control, or data-sovereignty requirements.

Culture & Benefits

• Full-time employment in a flexible, hybrid-friendly culture.
• Career development through hands-on work, certifications, coaching, and learning opportunities.
• Access to certification paths covering Microsoft, Google, and Amazon platforms.
• Well-being programs supporting financial, mental, physical, and social health.
• Inclusive culture focused on empathy, belonging, continuous learning, and shared success.