People Operations Analyst for Customer Experience (CX)

Location: Jakarta, Indonesia

Company

hirify.global provides payment infrastructure, APIs, integrations, and applications for businesses across Southeast Asia, with expansion into Greater China and Latin America.

What you will do

• Coordinate CX hiring activities and maintain hiring readiness based on business needs.
• Build structured onboarding journeys for new CX employees.
• Support training, learning management, knowledge documentation, and communication of operational updates.
• Analyze workforce data and operational trends to support scheduling, shift arrangements, and coverage planning.
• Organize engagement feedback, recognition initiatives, culture-building programs, and related insights.
• Collaborate with CX leadership, Team Leads, Operations, People teams, and other stakeholders to resolve operational challenges and improve processes.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Psychology, Management, Communications, Industrial Engineering, Data Analytics, or a related field.
• 1–3 years of experience in People Operations, Customer Experience Operations, Workforce Management, Business Operations, Human Resources, Organizational Development, Learning & Development, or a similar function.
• Strong analytical, problem-solving, communication, organization, and stakeholder management skills.
• Proficiency in Google Workspace or Microsoft Office tools and Zapier.
• Strong written and verbal communication skills in English are required.
• Ability to work proactively in a fast-paced environment, manage multiple priorities, and drive solutions with an automation mindset.

Nice to have

• Experience with hiring, employee engagement, or culture initiatives.
• Experience with workforce scheduling or capacity planning.
• Experience with learning and development, knowledge management, or customer operations.

Culture & Benefits

• Work across CX leadership, Operations, People teams, and cross-functional stakeholders.
• Contribute to employee experience, team capability, operational excellence, and culture-building initiatives.
• Gain exposure to workforce strategy, employee experience, and operational improvement at scale.