Revenue Customer Success Manager (Fintech)

Location: Must be based in Charlotte, North Carolina (Hybrid)

Company

hirify.global is a fintech company providing fast, data-driven financing solutions to small businesses worldwide, backed by major financial institutions.

What you will do

• Manage a portfolio of existing customers end-to-end, including upsells, renewals, and churn management.
• Build and maintain strong working relationships with external brokerage partners to drive repeat business.
• Analyze customer financial data, including cash flow and marketing spend, to provide expert guidance on financing needs.
• Coach brokers and customers on using the hirify.global dashboard and broker portal.
• Maintain high customer satisfaction standards through empathetic communication and expert deal management.

Requirements

• Must be based in Charlotte, NC and able to work in a hybrid capacity.
• Proven track record in sales, account management, or broker relations.
• Ability to navigate the US broker market and manage multiple brokerage relationships simultaneously.
• Strong analytical skills to understand deal economics and customer financial health.
• Excellent communication skills with a focus on building rapport and empathy.

Culture & Benefits

• 25 days of vacation plus public holidays.
• Private healthcare, life insurance, and 401k retirement plan.
• Equity participation in the company.
• Generous parental leave for primary and secondary caregivers.
• 60 days per year to work abroad from any location.