Product Manager (AI)

Location: Kuala Lumpur, Malaysia

Company

hirify.global is an AI-powered business messaging platform for managing customer conversations across chat, calls, and email.

What you will do

• Own end-to-end product delivery, from discovery and PRD writing through execution, launch, and post-launch iteration.
• Shape requirements by translating customer needs, commercial priorities, and platform strategy into problem statements, success criteria, and delivery plans.
• Align Engineering, Design, Support, Sales, and Marketing on priorities, trade-offs, timelines, and outcomes.
• Use product analytics, customer signals, and company direction to define product priorities.
• Run in-platform and off-platform growth experiments and campaigns focused on activation, engagement, and retention.
• Coordinate release readiness, enablement, rollout strategy, feedback capture, and adoption while partnering with QA, Engineering, and Design.

Requirements

• 3+ years of Product Manager experience in SaaS, including at least one year owning activation, engagement, or retention metrics.
• Experience shipping AI-powered features into production and evaluating their performance.
• Hands-on product-led growth experience with experiments and measurable outcomes.
• Strong data fluency with analytics tools such as Mixpanel or PostHog.
• Knowledge of product discovery, prioritization, software development processes, and SaaS fundamentals.
• Strong customer focus, stakeholder management, written communication, and cross-functional collaboration skills.

Culture & Benefits

• Customer-focused culture centered on solving real problems and creating measurable value.
• Direct feedback, ownership, team support, and fast decision-making.
• Flexible working environment and working hours.
• Virtual social events and online game sessions.
• Competitive compensation package and mental health allowance.