Billing Care Coordinator (Healthcare)

Location: Remote across the United States; full-time weekday coverage with live phone and chat interactions during the workday.

Salary: $19–$20/hour

Company

hirify.global is a venture-backed women’s healthcare company providing integrated primary care, mental health, gynecology, dermatology, and wellness through in-person and virtual care.

What you will do

• Handle inbound billing calls, escalations, and urgent member requests with empathy, professionalism, and accuracy.
• Research and resolve insurance denials, payment discrepancies, patient balances, and complex billing questions.
• Partner with revenue cycle management specialists, Billing Success Coordinators, and billing support teams on nuanced cases and handoffs.
• Document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards.
• Manage escalations through resolution and communicate outcomes and options clearly to members.
• Identify recurring billing issues, workflow gaps, and member pain points to improve the billing experience.

Requirements

• At least 1 year of experience in billing support, revenue cycle, patient or member services, customer support, or another high-touch service role.
• Comfort handling live phone interactions, escalations, and sensitive conversations.
• Strong attention to detail, documentation, research, workflow management, and follow-through.
• Clear written and verbal communication skills.
• Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology.
• Full-time weekday availability and authorization to work in the United States are required.

Nice to have

• Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience.
• Experience resolving insurance denials, payment discrepancies, or patient billing disputes.
• Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards.
• Experience with shared queues, escalated support workflows, or distributed support teams.

Culture & Benefits

• Mission-driven work focused on improving women’s healthcare access, outcomes, and experience.
• Collaborative environment spanning billing, revenue cycle, operations, and member support.
• Remote work supporting members in a fast-moving healthcare environment.
• Benefits available according to hirify.global’s benefit plans and eligibility requirements.
• Attendance at company and team off-sites may be required.