Customer Success/Sales Associate

Location: Remote in Canada; Vancouver

Salary: 53,000–70,000 CAD annual base salary, plus eligibility for an annual performance-based bonus.

Company

hirify.global operates a full-stack cloud communication platform used by customers worldwide, with an AI-first approach to internal workflows and product development.

What you will do

• Support inquiries and hand-raisers from self-service customers, ensuring a high-quality customer experience.
• Build customer relationships and generate new business opportunities for the Sales team.
• Educate customers on the product, increase user adoption and activation, and retain existing customers.
• Analyze customer consumption, business performance, competition, and industry trends.
• Identify UX improvements and optimize self-service workflows with cross-functional teams.
• Create self-service flows and resolve customer friction in collaboration with the Product team.

Requirements

• At least one year of experience in a similar role.
• Strong communication, interpersonal, networking, relationship-building, analytical, and organizational skills.
• Ability to present and demo technical solutions and explain ROI to technical and non-technical stakeholders.
• Proficient use of Excel and a systematic approach to problem-solving.
• Highly fluent English, spoken and written, is required.
• Consultative, solution-oriented approach to customer engagement and familiarity with AI tools.

Nice to have

• Proficiency in French or Spanish.
• Interest in working with multi-divisional and multi-geographical customers.

Culture & Benefits

• Flexible work arrangements combining remote work, in-person collaboration, and flexible hours.
• Medical, dental, vision, life, disability, and wellness benefits, including a wellness plan of up to $500 per year.
• Paid time off, sick days, paid holidays, parental leave, and additional leave for major life events.
• Employee Stock Ownership Plan with stock options and performance-based bonuses.
• Onboarding, mentorship, training, upskilling, and internal career mobility opportunities.
• Short- and long-term international mobility opportunities through global hubs.

Hiring process

• Applications are reviewed through hirify.global’s hiring process.