Head of Technical Account Management (Cloud Infrastructure)

Location: United States — Remote

Company

hirify.global develops an autonomous cloud and AI infrastructure resource management platform that helps enterprises optimize production environments, improve performance, and reduce cloud costs.

What you will do

• Own the global Technical Account Management strategy and define engagement models, success metrics, playbooks, and best practices.
• Build, lead, and scale a global team of Technical Account Managers through hiring, onboarding, enablement, and career development.
• Guide enterprise customers through platform adoption, optimization, and scaling in mission-critical production environments.
• Act as a strategic technical advisor and senior escalation point for strategic accounts.
• Identify customer risks, capability gaps, and optimization opportunities while driving mitigation plans and measurable value realization.
• Partner with Account Management, Support, Product, and Engineering to improve retention, resolve technical issues, influence roadmap priorities, and improve platform reliability.

Requirements

• Proven experience leading or scaling Technical Account Management or post-sale technical customer success teams in B2B SaaS.
• Strong working knowledge of Kubernetes and cloud-native/container platforms is required.
• Experience supporting enterprise customers running production and mission-critical environments.
• Demonstrated success driving customer adoption, optimization, and long-term value.
• Ability to translate complex technical capabilities into clear customer outcomes.
• Excellent leadership, communication, and stakeholder management skills in a fast-growing global environment.

Culture & Benefits

• Remote work from the United States.
• Work in a fast-growing company focused on autonomous cloud and AI infrastructure.
• Collaborate with global customers and cross-functional Product, Engineering, Support, and Account Management teams.
• Help shape scalable customer-facing processes and the future of enterprise infrastructure management.