Technical Support Engineer (Cybersecurity)

Location: Remote within the United States; candidates must be located in Colorado, Illinois, Missouri, Montana, Texas, Washington, and primarily support Central and Pacific US time zones.

Company

hirify.global provides a unified cyber risk management and security analytics SaaS platform that processes and analyzes hundreds of millions of vulnerabilities daily.

What you will do

• Own technical issue resolution for a portfolio of enterprise B2B SaaS customers from first response through final resolution.
• Communicate proactively with customers and internal stakeholders on complex and sensitive issues.
• Investigate ambiguous production problems across applications, configurations, and infrastructure, partnering with Engineering and Operations when needed.
• Implement minor-to-moderate configuration changes in customer environments using internal tooling and technical judgment.
• Write incident summaries, reproduction steps, and root-cause explanations, and validate code changes, bug fixes, features, and customer-specific configurations before deployment.
• Promote AI-assisted workflows, share technical knowledge, and represent customer needs internally.

Requirements

• 3+ years of experience in a technical, customer-facing support or implementation role for enterprise B2B SaaS customers.
• Experience with graph databases such as Neo4j, NoSQL data stores, distributed SQL systems such as Yugabyte, and modern SaaS applications.
• Working knowledge of Groovy or another object-oriented programming language, including the ability to read codebases and make minor-to-moderate code changes.
• Experience with infrastructure collaboration, REST APIs, API-testing tools such as Postman, issue reproduction, and technical documentation.
• Strong independent problem-solving, ownership, reliability, and written and verbal communication skills.
• A bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field is preferred.

Nice to have

• Background in cybersecurity, GRC, or vulnerability management.
• Experience mentoring teammates on new tools or working methods.
• Experience in a hybrid support and technical implementation role.

Culture & Benefits

• Fast-paced, high-accountability environment focused on customer trust and commitments.
• Opportunity to contribute directly to the product and customer experience.
• Encouragement to research and adopt AI and automation tools.
• Equal Employment Opportunity commitment.