Client Success Director (Fintech)

Location: Singapore; hybrid

Salary: Highly competitive salary; benefits include a $1,500 SGD annual flexible spend allowance.

Company

hirify.global develops cloud-native core banking and payments technology designed to replace legacy banking systems.

What you will do

• Own end-to-end client success plans from sales support and implementation through platform adoption, scale, and steady state.
• Ensure clients reach contracted account volumes within agreed milestones, timelines, budgets, and satisfaction targets.
• Establish account governance through steering committees, operational forums, executive engagement, QBRs, and CSAT improvement plans.
• Coordinate delivery, support, sales, and client teams to mitigate risks, manage escalations, and maintain platform stability.
• Own services P&L, profitability, revenue, margin, delivery costs, professional services, managed services, upgrades, and SOW commercials.
• Oversee platform upgrades, production readiness, regulatory alignment, roadmap coordination, renewals, and expansion opportunities.

Requirements

• Proven experience delivering core banking transformation programmes on the vendor or client side.
• Strong understanding of account servicing, payments, lending, and regulatory considerations.
• Experience owning or influencing delivery outcomes, milestones, client adoption at scale, P&L, and services profitability.
• Ability to work credibly with senior banking stakeholders, including CIOs, COOs, and business heads.
• Excellent stakeholder management, communication, and executive-level presentation skills.
• Experience in SaaS or cloud-based core banking platforms, professional services, managed services, or systems integration is desirable.

Culture & Benefits

• Healthcare coverage, 25 days of holiday, and public holidays.
• Competitive maternity and paternity leave.
• $1,500 SGD per year flexible spend benefit.
• Latest technology, learning opportunities, and professional development support.
• Collaborative environment with an experienced team and inclusive access to development opportunities.