Client Relationship Manager (Korean)

Location: Singapore; candidates must have the appropriate rights and documentation for employment in Singapore

Company

hirify.global is a global brokerage providing margin and deliverable foreign exchange, contracts for difference, and financial spread betting services through trading technology and offices across six regions.

What you will do

• Manage and follow up with direct Korean clients across onboarding, first deposits, trading activation, retention, and reactivation.
• Support KAMs with client communication, account-related requests, campaign enquiries, administrative tasks, and issue coordination.
• Coordinate with Client Services, Compliance, Payments, Product, Technology, Marketing, and Operations to provide accurate and timely support.
• Monitor client activity, identify activation and retention opportunities, and escalate higher-value relationship matters to KAMs.
• Maintain records, prepare client and market updates, and provide performance insights and operational feedback.
• Escalate complaints, risk concerns, unusual activity, compliance matters, suspected market abuse, insider trading, money laundering, and terrorism financing concerns through the appropriate channels.

Requirements

• Native Korean and strong spoken and written English, with professional communication skills for Korean clients.
• Experience in customer service, client relationship management, brokerage operations, account management, or a similar client-facing function.
• Hands-on knowledge of financial markets and trading, including Forex, CFDs, leveraged products, commodities, indices, or other retail trading products.
• Strong understanding of the Korean retail brokerage market, including client behaviour, product preferences, deposits and withdrawals, leverage, financing and swaps, execution, and trading costs.
• Senior, proactive, independent, organised, and detail-oriented, with the ability to manage multiple high-priority requests and escalations.
• Appropriate rights and documentation for employment in Singapore are required.

Nice to have

• Experience with Korean brokerage clients, introducing brokers, trading platforms, or FX/CFD brokers.

Culture & Benefits

• 20 days of annual leave per year.
• Five paid study-leave days and one paid volunteer-leave day per year.
• Health and dental insurance for employees, with an option to include dependents.
• Professional training, certifications, and soft-skills development opportunities.
• Work is governed by client-fairness, responsible-conduct, compliance, risk, and internal-policy standards.

Hiring process

• Talent Acquisition interview lasting 45 minutes.
• Hiring Team interview lasting 60 minutes.
• Final interview lasting 60 minutes.