6 дней назад
Customer Development Representative (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Development Representative (SaaS): Managing maintenance and subscription renewals across Thailand and Indonesia with an accent on customer relationships, renewal forecasting, and expansion opportunities. Focus on conducting Renewal Kickoff discussions, driving technology refreshes before end-of-life milestones, and applying AI-enabled workflows to improve customer engagement and operational efficiency.
Location: Hybrid role based in Kuala Lumpur, Malaysia, with the listed workplace in Petaling Jaya, Selangor
Company
provides cloud-first networking and cybersecurity solutions for enterprise customers.
What you will do
- Manage the end-to-end renewal process for maintenance and subscription contracts across Thailand and Indonesia.
- Generate quotes, validate and audit renewal data, forecast opportunities, and administer renewal bookings.
- Build customer relationships, promote solution adoption and retention, and act as a trusted advisor.
- Conduct Renewal Kickoff discussions to understand customer goals, validate realized value, and identify expansion and technology refresh opportunities.
- Collaborate with sales, partners, revenue operations, technical support, and cross-functional teams to resolve issues and drive upsell and cross-sell initiatives.
- Use AI-enabled workflows for account research, meeting preparation, renewal planning, communications, reporting, and follow-up while validating outputs.
Requirements
- Bachelor’s degree in any discipline.
- 4+ years of experience in customer success, customer development, account management, or related customer-facing roles.
- 3+ years of experience managing maintenance, subscription, or SaaS renewals.
- Understanding of subscription businesses, co-termination, contract renewals, service terms, and commercial conditions.
- Excellent verbal and written communication skills in Thai and Bahasa.
- Experience with Salesforce, Microsoft Office, SaaS solutions, cloud migrations, customer adoption, and AI tools or copilots.
Culture & Benefits
- Comprehensive health coverage, generous paid time off, and flexible work options.
- Learning opportunities, career mobility programs, and leadership workshops.
- Sixteen paid volunteer hours per year, employee resource groups, and a collaboration-focused workplace policy.
- Modern offices, hackathons, game nights, culture celebrations, and charitable giving with company matching.
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