Customer Success Manager

Location: New York, United States (Hybrid — 2 days onsite)

Company

hirify.global is a travel technology startup backed by Y Combinator and top-tier investors, focused on rebuilding the infrastructure of the travel industry to make it effortless.

What you will do

• Develop deep product knowledge to assist customers and internal teams.
• Respond to and escalate technical support requests via email and chat.
• Explain technical concepts clearly to ensure customer success.
• Create and maintain product support documentation for self-service.
• Collaborate with technical teams and travel suppliers to resolve complex issues.
• Analyze support trends to provide insights for product development.

Requirements

• Must be based in or able to commute to New York for 2 days onsite per week.
• Strong written communication skills in English.
• Experience delivering high-quality customer support for technical products.
• Experience supporting business customers in a B2B environment.
• Familiarity with support tools such as Zendesk and Jira.
• Professional, approachable communication style and problem-solving mindset.

Nice to have

• Experience in a customer support role within the travel industry.

Culture & Benefits

• Ownership culture where every employee owns a share of the company.
• Dedicated focus on personal growth and professional development.
• Open and collaborative environment that values ideas and feedback.
• Equal opportunity employer committed to building a diverse team.