Manager, Client Success (Fintech)

Location: United States, Wisconsin, Milwaukee

Company

hirify.global provides fintech solutions across global markets and industries.

What you will do

• Manage a portfolio of high-value or complex clients as a primary Client Success Manager.
• Drive product adoption, measurable value realization, retention, and account expansion.
• Lead, coach, mentor, and performance-manage a team of Client Success Managers.
• Build executive-level client relationships, success plans, milestones, and KPIs.
• Partner with Sales on renewals and expansion, and collaborate with Product, Support, and Professional Services.
• Monitor portfolio health, NPS, adoption, and usage data while improving CRM, playbook, and engagement practices.

Requirements

• Bachelor’s degree or equivalent experience; an MBA or other advanced degree is preferred.
• 8–12+ years of experience in customer success, account management, or related roles.
• Previous experience in financial technology services and knowledge of fintech products, trends, challenges, and opportunities.
• Experience managing enterprise or strategic client relationships.
• Prior people-management experience or readiness to operate as a player-coach.
• Strong commercial acumen, data-driven decision-making, CRM experience, and executive-level communication skills.

Culture & Benefits

• Learning and development opportunities.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.
• US positions require a drug test after a conditional offer.