Associate Advanced, Production Support (Fintech)

Location: Onsite at one of the US locations: Canton, MA; Bolingbrook, IL; Richmond, CA; or Cherry Hill, NJ. Must be able to commute to the job site.

Salary: $25.77–$41.24 per hour

Company

hirify.global provides technology and financial services solutions that support the global economy.

What you will do

• Serve as the primary contact for internal and external clients, resolving issues and responding to inquiries.
• Research problems, coordinate solutions, and communicate progress with clients and internal stakeholders.
• Coordinate account servicing, client projects, implementations, documentation, and operational arrangements.
• Prepare monthly and quarterly sales and departmental reports.
• Maintain knowledge of products, services, banking operations, and company procedures.
• Support client loyalty surveys, follow-up discussions, and action plans addressing negative feedback.

Requirements

• Working knowledge of hirify.global products and services, banking operations, and related procedures.
• Clear, concise, and professional verbal and written communication.
• Strong presentation, writing, organizational, analytical, and problem-solving skills.
• Human relations, negotiation, documentation, and project-handling skills.
• Ability to establish effective internal and external working relationships.
• Ability to commute to the assigned US job site and work Monday through Friday, 9:00 am to 5:30 pm local time.

Culture & Benefits

• Flexible and creative work environment.
• Diverse and collaborative atmosphere.
• Professional and personal development resources.
• Opportunities to volunteer and support charities.
• Competitive salary and benefits.