Community Manager

Location: Atlanta, GA, United States of America; onsite work with daily reporting to managed buildings

Salary: $85,000 annually, plus role-specific incentive compensation

Company

hirify.global provides flexible workspace solutions and operates in more than 37 countries.

What you will do

• Own the member experience and manage relationships with key accounts across a portfolio of two to four buildings.
• Resolve complex member issues, oversee escalations, and drive retention, Net Promoter Scores, and member satisfaction.
• Manage building operations, service-level agreements, vendors, landlords, quality standards, and operational escalations.
• Conduct space tours, support new-member acquisition, and develop initiatives to increase ancillary revenue.
• Lead and support building teams through onboarding, coaching, development planning, and performance management.
• Set and review monthly, quarterly, and annual building budgets and track expenses for optimization.

Requirements

• 5+ years of experience, or equivalent, in hospitality, marketing, multi-unit retail, startups, finance, consulting, or a related field.
• Customer service experience and at least 2 years of experience managing teams of individual contributors.
• Strong verbal and written communication, project management, and business operations skills.
• Experience leading and developing teams, including regular coaching and performance management.
• Bachelor’s degree or equivalent experience preferred in business, marketing, hospitality, or a related field.
• Ability to work in a fast-paced environment and demonstrate accountability, dependability, integrity, and adaptability.

Culture & Benefits

• 20 days of paid time off and approximately 13 paid holidays.
• 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits, 401(k) plan, and life and AD&D insurance.
• Access to employee community groups and opportunities to participate in global projects.