Senior Client Experience Representative

Location: Dallas, United States; onsite at PC4 with regular, predictable attendance required

Company

hirify.global operates a secure freight transaction network and provides transportation factoring and payment-platform services.

What you will do

• Provide primary phone, email, and chat support through high-volume inbound queues.
• Resolve client issues by asking effective questions, listening actively, and escalating contacts when appropriate.
• Train and support clients on web portals, applications, payment methods, and related systems.
• Coach and mentor internal and outsourced team members by answering questions, sharing resources, and providing feedback.
• Host call reviews and live observations to improve interaction quality and representative performance.
• Recommend updates to department processes, systems, and resources while meeting service-level, quality, and client-satisfaction targets.

Requirements

• 3+ years of customer service experience in a high-volume professional environment, or a higher education degree.
• Professional phone etiquette and excellent verbal and written communication skills.
• Strong problem-solving, independent analysis, multitasking, and issue-resolution abilities.
• Ability to perform under deadline pressure and follow written and verbal instructions.
• Ability to work at a computer terminal for extended periods in a business office environment.

Nice to have

• Knowledge of the freight, transportation, or logistics industry.
• Accounts payable experience.
• Spanish bilingual skills.

Culture & Benefits

• Customer-focused environment centered on accurate and seamless freight transactions.
• Opportunities to build successful partnerships with clients and improve business operations.
• Medical, dental, and vision coverage.
• Paid time off and 401(k).
• Equal employment opportunity workplace.